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Privacy Policy

Updated July 18, 2004

Information Sharing. Charles Willis does not share customer information with outside vendors. If you purchase merchandise (via this website or at our Atlanta store), you can be secure in the knowledge that all information about you and/or your purchase will be confined to Charles Willis. Charles Willis does not share or sell customer information to telemarketers, catalogues, retailers, or wholesalers.

Security. Charles Willis uses encryption technology to receive and transfer your personal information on our site. When you make a purchase online, your transaction is encrypted through a Secure Sockets Layer (SSL). 

E-mail Addresses. When a visitor provides an e-mail address while placing an order or sending correspondence, we retain that address.

Telephone Numbers. Visitors who provide their telephone numbers online will only receive telephone contact from us with information regarding those orders. They will not receive solicitation calls from Charles Willis.

Children's Online Privacy. The Children's Online Privacy Protection Act took effect April 21, 2000 and pertains to Web sites directed toward children under 13 years of age. Charles Willis does not knowingly accept or collect information or online orders from any person under 13 years of age. We ask that children not be allowed to submit information to us without the consent of a parent or guardian.

Cookies. Charles Willis uses cookies to record information such as shopping selections when ordering. We do not use cookies to save passwords, credit card numbers, or other highly confidential information.


Updated June10, 2004

Your use of the Charles Willis Web site is governed by the following terms of use. Please take a few minutes to review them. Your use of CharlesWillis.com constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms of use, do not use this site. Please note that these terms are subject to change at any time without prior notice.

Pricing Policy. Items in your Shopping Bag will always reflect the most recent price displayed on the item's product detail page. Please note that prices are subject to change without prior notice. In some cases, merchandise displayed for sale on this site may not be stocked at Charles Willis’ Atlanta store. The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States.

Colors. We attempt to displaythe colors of the products shown on this site as accurately as possible. However, because the colors you see depend on both the quality of your monitor and its settings, we cannot guarantee that your monitor's display of any color is accurate.

Copyright. All content on this site, such as text, graphics, logos, button icons, images, registry compilations, and software, is the property of Charles Willis or its product suppliers and is protected by United States copyright laws. All software used on this site is the property of Charles Willis and its software suppliers and is protected by United States copyright laws.

Disclaimer. This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk and that Charles Willis shall not be liable for any damages of any kind related to your use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification. You agree to defend, indemnify and hold Charles Willis harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this site.

Gift Exchange Policy

Updated July 1, 2011

Charles Willis is happy to exchange or issue store credit for any gift purchased from us within 30 days of the purchase date. All items must be well protected and free of scratches. We are unable to exchange or issue credit for any item that is a Special Order or was purchased on Final Sale. Items that are not in stock at the time of order will be considered Special Orders and may not be returned or cancelled once the order is placed with the manufacturer.


Updated February 10, 2012

Customers with INTERNATIONAL BILLING ADDRESSES must place orders by phone.